Privacy Policy
Last updated: 12 October 2026
This policy explains what Guide My Holiday collects when you use our Android and iOS app and our website (guidemytrrip.com and guidemyholiday.com), why we collect it, who we share it with, how long we keep it, and how you can see or delete it.
In short: we collect what we need to plan your trips and book your cabs. We do not sell your data. Your location is used only while you use the app, and only if you allow it. You can delete your account and its data from the app at any time.
Who we are
Guide My Holiday (“we”, “us”) runs the Guide My Holiday app and website, a trip planner that builds day-by-day itineraries and books cabs, based in India. For any question about this policy or your data, write to guidemytrip19@gmail.com.
What we collect, and why
Your account
When you sign up or sign in we collect your phone number (to send you a one-time password), or, if you sign in with Google or Apple, the name, email address and profile photo they share with us. You can add or change your name, email address and profile photo in the app. We use these to create and secure your account and to contact you about your trips and bookings.
Your location
If you allow it, the app uses your device’s precise or approximate location while you are using it, to show places, events and activities near you, to plan itineraries from where you are, and to fill in a cab pickup point. We do not collect your location in the background. You can turn location off at any time in your device settings; you can still choose a place by searching for it.
Your trips and bookings
We keep the itineraries you plan and save, the places you save or archive, and your referrals. When you book a cab we collect the booking details: pickup and drop points, date and time, vehicle, the number of travellers and your contact details. Payment is made directly to the driver; we do not collect card, bank or UPI details.
The travel assistant
Questions you ask the travel assistant are sent to our servers so it can answer them, and may be processed by the AI service providers we use to generate answers. If you use voice input, the app uses the microphone only while you are speaking after tapping the microphone button. Your speech is turned into text by your phone’s speech recognition service (Google on Android, Apple on iOS), which may process the audio on its own servers under its own privacy policy. We receive only the text, and we never receive or store the recording.
Photos
The app reads a photo only when you choose one, for example as your profile photo. We do not access your photo library otherwise.
How you use the app
We record which screens you open, how long you spend on them, and which features you use (for example opening a destination, generating an itinerary or starting a booking), along with your device type, app version and whether you allow notifications. Before you sign in this is linked only to a random identifier stored on your device; once you sign in, it is linked to your account, including your earlier visits from the same device. We do not record what you type. We use this to understand how the app is used and to improve it.
Device and notifications
We collect your device type, operating system and app version, and, if you allow notifications, a push notification token so we can send you trip reminders, booking updates and offers. You can turn notifications off in your device settings. Our servers also receive your IP address and similar technical data with each request, which we use to keep the service working and secure.
On the website
The website uses a cookie to keep you signed in, and browser storage for your preferences and the usage measurement described above.
Who we share it with
We do not sell your personal data, and we do not share it for other companies’ advertising. We share it only as follows:
| With | What, and why |
|---|---|
| The driver of your cab | Your name, contact number, pickup and drop points and trip time, so they can pick you up. |
| MSG91 | Your phone number, to send your one-time password. |
| Sign-in with Google; push notifications (Firebase Cloud Messaging); place search (Google Places), which receives what you type into a location search. | |
| Apple | Sign-in with Apple, on iOS. |
| Mapbox | Map display, which receives the map area being shown and technical data such as your IP address. |
| PostHog | The usage measurement described above. |
| AI service providers | The questions you ask the travel assistant, to generate answers. |
| Our hosting providers | Everything above is stored on servers they run for us. |
These providers process the data on our behalf and only for these purposes. We may also disclose data when the law requires it, to protect the safety of our users or others, or as part of a merger or sale of our business, in which case this policy continues to apply to it.
How long we keep it
- Your account, saved trips and preferences: until you delete your account.
- Usage data: up to 400 days (detailed events for 90 days), and deleted when you delete your account.
- Booking records: as long as we need them to settle disputes and meet legal, tax and accounting obligations, even after you delete your account.
Your choices and rights
- Delete your account: in the app, open the Account tab, tap Account, then Delete Account. This deletes your account and the data linked to it, except the booking records described above. You can also ask us by email.
- See, correct or get a copy of your data: edit your profile in the app, or write to us.
- Withdraw permission: turn off location, microphone, photos or notifications in your device settings at any time.
We reply to requests within 30 days. If you are not satisfied with our answer, you can raise a complaint with the data protection authority where you live; in India, the Data Protection Board of India.
Security
Data travels between the app and our servers encrypted (HTTPS), and access to it is limited to the people who need it to run the service. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you, as the law requires.
Children
Guide My Holiday is not meant for children under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, write to us and we will delete it.
Changes to this policy
We may update this policy as the app changes. We will change the date at the top, and tell you in the app if a change matters to how your data is used.
Contact
Guide My Holiday — guidemytrip19@gmail.com